METRO’s paratransit service is available only when METRO’s fixed route buses are operating. Your trip origin and destination must be within the municipalities fixed route bus operation hours.
| Monday- Friday |
5:15 A.M. - 10:45 P.M. |
| Saturday |
7:15 A.M. - 6:45 P.M. |
| Sunday & Major Holidays |
No Service |
| Eligibility and Certification |
Green Bay METRO |
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920.448.3453 |
| Reservations and Return Trips |
Medi-Vans |
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920.465.4488 |
Because the service is personalized, advance reservations are required. To schedule a trip, contact Medi-Vans. To ensure quick and easy service, you are asked to have your name, address where you wish to be picked up, address where you want to be dropped off, and your pick up time request when making your reservation.
You should be ready 15 minutes prior to the scheduled pick up time, and must have a valid ADA paratransit-eligible ID card. Upon arrival for pick-up, the driver is required to wait only four minutes before departing. Drivers will assist you into and out of the vehicle.
You are encouraged to call early to secure a trip at your desired time. You can reserve your trip up to 14 days in advance. It may be necessary to negotiate your pick up time on occasion; however, you won’t be required to reschedule your trip more than one hour before or after your desired time.
You are encouraged to schedule a return trip in advance for all appointments. You do have the option of waiting until your appointment has been completed before calling for a return trip. However, you may experience a long wait.
Please be prompt in notifying Medi-Vans of any cancellation. You are required to call Medi-Vans at least 30 minutes prior to the scheduled pick up time. An established pattern of no-shows may result in the loss of you paratransit privileges. You will be notified in writing of our “No Show” policy, prior to losing your privileges.
If you require a personal care attendant, one will be allowed to travel with you at no additional charge. Your need for a personal care attendant must be certified during the eligibility evaluation.
All riders must pay a fare, but personal care attendants can ride for free. In addition to a necessary care attendant, a certified rider may be accompanied by on non-certified person riding as a guest.
Sheets of 10 basic (curb-to-curb) and/or premium (door-to-door) tickets can be purchased from Medi-Vans. Riders must have the exact change to purchase tickets from drivers.
Some passengers qualify for trip subsidies under the Medical Assistance program and are also certified under Green Bay METRO’s paratransit program. If your trip qualifies under the Medical Assistance program, please Notify Medi-Vans staff when you call to make your reservation and present your MA card to the driver when boarding the van.
The ADA Certification card must be shown to the driver at every boarding. On the fixed buses, the ADA Certification Card serves as identification for receiving a half fare.
For ADA Certification, first complete the Request for Certification of ADA, which is available from Green Bay METRO or at www.ci.green-bay.org and click on the forms.
These Travel tips will help make your trips with Green Bay METRO even easier. If you have further questions, please call Green Bay METRO or Medi-Vans
- When arranging a pick-up, please be very clear on the exact pick up location.
- Riders must provide their own wheelchairs and footrests, if needed.
- Accommodations may not be possible for wheelchairs that are more than 30 inches wide or 48 inches long. Accommodations for wheelchairs that weigh more than 600lbs with passengers in them also might not be possible.
- Drivers cannot help passengers in wheelchairs up and down stairs
- Green Bay Metro is a public service and all of our riders have a right to a safe and pleasant ride on a clean vehicle. While on board, please be considerate of your fellow riders.
ADA states that paratransit service is meant to be complementary to the fixed route system in terms of service area, service days, and service hours, and cost. The following are provisions of the ADA:
- ADA requires paratransit service to be provided to areas within ¾ of a mile from a fixed route in municipalities participating in fixed route system. Green Bay METRO goes beyond the ADA mandate and provides paratransit to all areas within participating municipalities.
- ADA requires that clients call the paratransit provider, Medi-Vans, at least the day preceding their requested pick up time. Same day requests will not be honored.
- ADA allows Medi-Vans the opportunity to negotiate a trip pick up time within on hour of the time requested by the client. Please note that 7:30 AM to 9:00 AM and 2:30 PM to 4:00 PM are the most requested pick up times.
- ADA allows Medi-Vans to arrive between 15 minutes prior to and 15 minutes past the scheduled pick up time. For example; if your trip is scheduled for 1:00 PM, Medi-Vans can arrive between 12:45 PM and 1:15 PM. ADA considers this “on-time”. Therefore passengers are asked to be ready to go 15 minutes prior to the scheduled pick-up time. In addition, METRO requires Medi-Vans to arrive for the scheduled pick-up within this 30-minute window 95% of the time. METRO does allow for 5% of the trips to be late. Late trips can me the result of many different factors, some of which are not in control of the provider. For instance, trains, boats, traffic, road construction, and weather can cause unexpected delays. In some cases, clients are not always ready to go when Medi-Vans drivers arrive which can delay other pick-ups.
- ADA requires paratransit trip lengths of no more than 60 minutes. However, Medi-Vans should attempt to group passengers on vehicles to the maximum practical extent consistent with the law.
- ADA allows Medi-Vans to provide “basic” curb-to-curb” service. Medi-Vans will provide “premium” door-to-door service for an additional fee.
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